Effing Columbia House
About 2 weeks ago, I received an unsolicited DVD from Columbia House. I sent it back 'return to sender'.
A day later, I called the 800 number for Columbia House to complain and 'cancel' my 'account'. There is absolutely no way to get a live person via it's 800 number. Wonderful customer service, that. I went on to the web site and sent an email and went through the steps to 'cancel' my 'account'.
Yesterday, I received a bill from Columbia House in the amount of $48.00 representing my unfulfilled 'purchase agreement'. Agreement seems to indicate that at some point, I actually agreed to something, which I never did.
So, today, I tried the 800 number again to no avail; no live people actually work at Columbia House, just a big warehouse full of robots and computers.
I searched for a while on the internet and found a number fo BMG/Columbia House in New York, as that is where the parent company is based. That number, should anyone need it, is 212-596-2000.
I just got off the phone with those cocksuckers (my new favorite swear word) and they cannot help me right now. I need to call back because when they try to connect me to a customer service manager in Indianapolis, surprisingly, even the fucking parent company cannot get someone on the phone. The woman I spoke with told me to call her back in about an hour, maybe there would be someone in the Indianapolis office then. What a fucking headache.
Cocksuckers.
A day later, I called the 800 number for Columbia House to complain and 'cancel' my 'account'. There is absolutely no way to get a live person via it's 800 number. Wonderful customer service, that. I went on to the web site and sent an email and went through the steps to 'cancel' my 'account'.
Yesterday, I received a bill from Columbia House in the amount of $48.00 representing my unfulfilled 'purchase agreement'. Agreement seems to indicate that at some point, I actually agreed to something, which I never did.
So, today, I tried the 800 number again to no avail; no live people actually work at Columbia House, just a big warehouse full of robots and computers.
I searched for a while on the internet and found a number fo BMG/Columbia House in New York, as that is where the parent company is based. That number, should anyone need it, is 212-596-2000.
I just got off the phone with those cocksuckers (my new favorite swear word) and they cannot help me right now. I need to call back because when they try to connect me to a customer service manager in Indianapolis, surprisingly, even the fucking parent company cannot get someone on the phone. The woman I spoke with told me to call her back in about an hour, maybe there would be someone in the Indianapolis office then. What a fucking headache.
Cocksuckers.